Support
MovieTQ is operated by Caellum LLC. We aim to answer within 7 business days.
Contact us
- In-game — Info → Support. Pick a category (account help, billing, business, or anything else) and send your message. Registered account required.
- Bugs and ideas — Info → Bug Rewards and Info → Feedback. Both are reviewed by an admin and can earn popcorn; the same report sent through the contact form is not rewarded.
- Email — [email protected] (works without an account).
- Discord — join the official community server: discord.gg/zDKj7n4kC8. Live status board, patch notes, and other players — plus a one-time popcorn reward for joining (Store → Earn free popcorn).
Billing & purchases
- Manage or cancel a membership anytime: Settings → Membership → Manage subscription.
- Charged but didn't get your Popcorn or membership? Charged twice? Contact us — we'll fix it. See the Refund & Cancellation Policy.
- Payments are processed by Stripe; we never see your card details.
Account
- Forgot your password or lost access? Email [email protected] from the address linked to your account.
- Account deletion is self-service: Settings → Danger Zone (14-day grace period).