Refund & Cancellation Policy
Effective Date: July 1, 2026 Last Updated: July 7, 2026
MovieTQ (also known as "Movie Trailer Quiz") is operated by Caellum LLC, a Maryland limited liability company ("Company," "we," "us," or "our"). This Refund & Cancellation Policy applies to purchases made through the website located at movietq.com and related services (collectively, the "Service"). It forms part of, and should be read together with, our Terms of Service.
Payments are processed by our payment provider, Stripe. We never see or store your card details.
1. What You Can Buy
The Service offers only digital content, delivered instantly to your account:
- Popcorn packs — one-time purchases of "Popcorn," our in-game virtual currency, used for cosmetic items (avatars, titles, backgrounds). Popcorn has no cash value, is not redeemable for money, and cannot be transferred or withdrawn.
- Memberships — optional auto-renewing subscriptions (Plus, Pro, Cinephile) that grant faster popcorn/XP earning and cosmetic perks for as long as the subscription is active. Membership never affects match scoring.
- Gift purchases — Popcorn packs and one-month memberships can also be bought as a gift for another player's account (identified by username). A gifted membership is a fixed one-month term for the recipient and does not auto-renew.
Everything above is digital content delivered — to your account, or to the gift recipient's account — immediately upon successful payment.
Walk of Fame stars and bumps are not money purchases: they are bought inside the Service with Popcorn and follow the virtual-currency rules (Popcorn spends are final; see Section 6).
2. The General Rule — Instant Digital Delivery
Because everything we sell is digital content delivered immediately, all purchases are final and non-refundable, except as described in this policy or where a refund is required by applicable law (see Section 5).
By completing a purchase, you expressly request and consent to immediate delivery of the digital content, and — where the law allows this right to be waived — you acknowledge that you lose any statutory right of withdrawal or cancellation once delivery has begun, which is at the moment of purchase.
3. Membership Cancellation (Subscriptions)
- You can cancel your membership at any time, without contacting anyone, in Settings → Membership → Manage subscription, which opens our self-service billing portal. Cancellation is as easy as signing up.
- When you cancel, your membership and its benefits remain active until the end of the billing period you already paid for, and you will not be charged again. We do not provide partial or pro-rata refunds for the unused remainder of a billing period, except where required by law.
- If a renewal charge goes through and you believe it was made in error (for example, you tried to cancel before the renewal date but could not), contact us within 14 days of the charge (Section 7). If our records confirm the issue — or at our reasonable discretion — we will refund that renewal.
- Prices for future billing periods may change; we will notify you in advance, and you can cancel before the new price takes effect.
- A gifted membership you receive from another player is a fixed one-month term: it does not auto-renew, nothing is charged to you, and there is nothing to cancel.
4. When We Will Always Refund
Contact us (Section 7) and we will make it right — with a refund to your original payment method or a re-delivery of the purchased item, at your choice where feasible — if:
- You were charged but did not receive what you bought (e.g., Popcorn was not credited, a membership was not activated);
- You were charged twice for the same purchase;
- The charge was unauthorized (e.g., your account or payment method was used without your permission — we may ask you to secure your account first);
- The purchase failed due to our error.
5. Your Statutory Rights
Nothing in this policy limits rights that the law gives you and that cannot be waived. In particular:
- European Economic Area & United Kingdom. You normally have a 14-day right of withdrawal from distance purchases. For digital content supplied immediately, that right is waived at checkout: by purchasing, you give prior express consent to immediate performance and acknowledge that you thereby lose the right of withdrawal. If that waiver was not validly obtained from you, and you withdraw within 14 days of purchase, we will reimburse you without undue delay and no later than 14 days after you tell us, using the same means of payment you used.
- Brazil. Under Article 49 of the Consumer Protection Code (CDC), you may withdraw from a purchase made online within 7 days and receive a full refund of amounts paid.
- Other jurisdictions. Where the law of your place of residence grants a non-waivable refund, cooling-off, or withdrawal right, that right applies. If any part of this policy conflicts with mandatory local law, the law prevails.
To exercise a statutory right, contact us using any channel in Section 7 with your purchase details.
6. What Happens When a Purchase Is Refunded
A refund reverses the purchase in full:
- Refunded Popcorn is removed from the account balance it was delivered to (the balance will not go below zero). Items already bought with that Popcorn may also be revoked.
- A refunded membership payment ends the membership benefits it paid for (earn-rate benefits stop, subscriber-only cosmetics are unequipped).
- A refunded gift reverses the gift on the recipient's account in the same way (gifted Popcorn is removed; a gifted membership ends).
Popcorn spends inside the Service — including Walk of Fame stars and bumps — are not money transactions and are not refundable. Star text that violates our content standards may be edited, hidden, or removed under the Terms of Service (Section 9) without compensation — content moderation is not a billing event.
Chargebacks. If you dispute a charge with your bank or card issuer instead of contacting us, the associated entitlements are automatically reversed in the same way. We encourage you to contact us first — most billing problems are faster to fix directly. Repeated refund or chargeback abuse (buying, consuming, and reversing) may lead to suspension of purchasing or of the account, to the extent permitted by law.
7. How to Request a Refund
- In-game: Info → Support → category "Billing & Purchases" → "Refund" (registered account required); or
- Email: [email protected] from any email address; or
- Our support page: movietq.com/support.
Please include the approximate date of the charge, the amount, and the email or username on the account. Your Stripe receipt (emailed at purchase) helps but is not required. We aim to respond within 7 business days. Approved refunds are issued to the original payment method; depending on your bank, they typically appear within 5–10 business days. Refunds include any taxes that were charged on the refunded amount.
8. Minors
Purchases by users under 18 require the consent of a parent or legal guardian (see our Terms of Service). If you are a parent or guardian and your child made a purchase without your consent, contact us (Section 7) and we will address it in accordance with applicable law.
9. Changes to This Policy
We may update this policy from time to time. The "Last Updated" date above reflects the latest revision; material changes will be announced in the Service. Changes do not affect purchases made before the change.
10. Contact
Caellum LLC Email: [email protected] Support page: movietq.com/support